CAREER

SALES EXECUTIVE (Sales Dept / 1 position)


    REQUIREMENTS:
  • Minimum Diploma with 2-3 years’ experience in Corporate travel
  • Excellent communication and interpersonal skills
  • Fluent in written and spoken English and Bahasa Malaysia
  • Proficient in MS Office application
  • Possess own transport
  • Malaysian citizen only

    MAJOR RESPONSIBILITY AREAS:
  • To adhere the sales strategies and planning implemented by the Senior Manager to ensure quality in marketing procedure
  • To promote company products/services and also to provide Tours & Travel information to the customers
  • To provide feedback of complaints from customers to management in order to recommend improvement on the quality
    system of the operation
  • To advise Senior Manager of new development and strategies of our competitors and suggest recommendations to be an
    edge over them
  • To undertake market research both local and external for capturing of new potential customers
  • After sales service
  • To meet individual sales target given by Senior Manager
  • To expand coverage on corporate market
  • To achieve budget turnover and profit
  • To have continuity performance plan
  • To maintain all necessary records of client profile in the CRS to provide for future reference and to update records periodically
  • To assist in flight reservation, handling flight itinerary, planning and quotation.
  • To assist in monitoring credit limits of customers’ accounts and to ensure collection of payment for due accounts
  • Respond to client RFI (request for information)

TRAVEL EXECUTIVE (Ticketing Dept / 1 position)


    REQUIREMENTS:
  • Minimum Diploma with 4-5 years’ experience in the industry particularly corporate travel
  • Excellent communication and marketing skills
  • Fluent in written and spoken English and Bahasa Malaysia
  • Knowledge in Sabre, Galileo, Amadeus functionalities
  • Malaysian citizen only

    MAJOR RESPONSIBILITY AREAS:
  • Handle and process inquiries and requests from clients on flight tickets and hotel reservation matters in timely manner (including online)
  • Provide all aspects of travel information such as itinerary, insurance and hotel to customer in a timely manner
  • Perform enquiries and request from customers as specified by customer
  • Raise check list to Accounts department upon completion of customer request in a prompt and accurate manner
  • Assist Manager in resolving complaints received from clients
  • Assist Accounts department in monitoring customer’s credit limit and collection on pending payments
  • Assist matters regarding ticket issuance and hotel reservation in the absence of other consultants
  • Perform work within the targets set by Management and as stated in ISO Quality Objectives
  • Perform the role of liaison officer in the matter of emergency line contact
  • Handle matters with regards to requests from Egencia clients
  • Facilitate all matters relating to visa application of clients

    BENEFITS:
  • EPF
  • Socso
  • Performance based bonuses and increments
  • Group Hospitalization & Surgical Insurance (GHS)
  • Group Personal Accident Insurance (GPA)
  • Group Term Life Insurance (GTL)
  • Outpatient Medical Benefits

(Only shortlisted candidates will be notified)
Interested candidates, please email a detailed resume to fauziana.ghazali@mitra.travel

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